Customer information
Website: www.daikinvietnam.com.vn
Industry: Electronics-Refrigeration
Problems encountered
Due to industry characteristics, customers often approach us through phone calls. However, in the current advertising trend, the failure to meet the touch points with customers is the big problem that needs solutions. How to install the current contact channels is quite complicated, requires professional people, lead time for long guests is also our concern.
Solution
We adopted Novaon AutoAds’ MaxLead product. As coding novices, we were surprised at the ease of using the product and integrating it into our business. It took only five minutes before the installation was complete and we immediately received the first customers from our advertising campaign.
Our best customers routinely come from sources other than phone calls, like Zalo, Messenger and others. Important information is immediately reported to one integrated location, satisfying our needs and optimizing our business.
Result
MaxLead has helped to solve our multi-channel interactive problems with our customers who want to use our services, saving almost half our time on analyzing statistics and reporting. Realtime data helps us to adjust running our advertising campaigns to maximize efficiency and cost savings.
We look forward to Novaon AutoAds further developing MaxLead to include even more features that support lead management and advertiser support.
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